1. Introduction
Bua Molime Projects (“we,” “us,” “our”) is committed to safeguarding your privacy and ensuring that your personal information is protected and used appropriately, transparently, and in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, whether online, in person, or through any other means.
2. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, surname, identity number, date of birth, and gender.
- Contact Information: Email address, telephone numbers, and physical address.
- Financial Information: Banking details, credit/debit card numbers, and billing information.
- Transactional Information: Details regarding the products and services you have purchased or inquired about.
- Technical Information: IP address, browser type, device identifiers, operating system, and usage data collected through cookies and other tracking technologies.
- Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.
3. Methods of Collection
Personal information is collected directly from you through:
- Online Interactions: When you visit our website, fill out forms, subscribe to newsletters, or interact with us through social media.
- Service Engagement: When you purchase our products or services, request information, or interact with our customer service.
- Third Parties: We may receive your personal information from third parties such as business partners, service providers, and publicly available sources, where you have consented to the sharing of this data.
4. Use of Personal Information
Your personal information is used for the following purposes:
- Service Delivery: To provide, administer, and manage the products and services you have requested.
- Communication: To respond to inquiries, provide customer support, and keep you informed about your account, transactions, and services.
- Marketing and Promotions: To send you information about products, services, offers, and promotions, provided you have consented to receive such communications. You can opt-out at any time.
- Legal Compliance: To comply with legal and regulatory obligations, including data protection laws, and to establish, exercise, or defend legal claims.
- Internal Operations: To conduct internal audits, data analysis, testing, research, and for troubleshooting purposes.
- Fraud Prevention: To detect, prevent, and address fraud, security breaches, or any unlawful activity.
5. Sharing of Personal Information
We will not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your personal information with trusted service providers who perform services on our behalf, such as payment processing, IT support, data storage, and marketing. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
- Legal Obligations: We may disclose your personal information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, court orders, or to protect our rights, property, or safety, or that of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.
6. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure access controls, and regular security audits. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Under POPIA, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate, outdated, or incomplete personal information.
- Deletion: You may request that we delete your personal information, provided there is no legal obligation for us to retain it.
- Objection: You have the right to object to the processing of your personal information under certain circumstances, such as direct marketing.
- Data Portability: You have the right to request the transfer of your personal information to another service provider.
- Withdrawal of Consent: Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. By using our website, you agree to the use of cookies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect your ability to use certain features of our website.
10. International Transfers
If your personal information is transferred to and processed in countries outside South Africa, we will ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any linked sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Bua Molime Projects